Cookie Policy for Triple Knowledge Website
Thank you for visiting our website!
Thank you for visiting our website!
Ensuring the privacy, security, and protection of your personal data—both during collection and processing—is of great importance to us.
To this end, we have created this Privacy Policy and Cookie Policy to explain what information is collected when you visit or use our website and how that information is used.
I. Data Controller and Contact Details
The data controller for personal data is Triple Knowledge, Lda. (Fiscal ID 515007587), with its registered office at Av. da Madalena, 132A, 1B, 9020-330 Funchal, Portugal, hereinafter referred to as “Triple Knowledge”.
If you have any questions regarding us, you can contact us by mail at: Av. da Madalena, 132A, 1B, 9020-330 Funchal, Portugal. Additionally, you may contact our office by phone at +351 96 429 33 77.
II. What is personal data and when do we collect it?
The term “Personal Data” refers to any information relating to an identified or identifiable natural person. A natural person is considered identifiable if they can be identified, directly or indirectly—particularly by reference to an identifier (such as a name, address, contact details, date of birth, or electronic identifier, among others) or to one or more specific elements of that person’s physical, physiological, genetic, mental, economic, cultural, or social identity. We collect your personal data when you subscribe to our newsletter, when you contact us via the various channels available on our website or through alternative means, and when you provide us with your data within the scope of a contractual or pre-contractual relationship; we also collect data via browsing cookies (please consult our cookie policy in this regard).
III. What are the purposes and the legal basis for each of the data processing activities?
| PURPOSE OF PROCESSING | PERSONAL DATA PROCESSED | LEGAL BASIS FOR PROCESSING |
|---|---|---|
| Responding to and following up on requests submitted through the contact forms available on the website (including chatbot) | Identification data, contact details and professional information | Consent (Article 6(1)(a) GDPR) |
| Responding to and following up on requests received through alternative contact channels (email, post, telephone, etc.) | Identification data, contact details and professional information | Legitimate interest in responding to and following up on requests and in developing our business activities (Article 6(1)(f) GDPR) |
| Processing requests related to the exercise of data subjects’ rights | Identification and contact data | Compliance with a legal obligation (Article 6(1)(c) GDPR) |
| Assessment of activity history, statistical analysis, website administration and improvement of the services provided, security maintenance, analysis of website browsing and use of digital channels, based on information collected through cookies | Internet browsing data | Consent (Article 6(1)(a) GDPR) |
| Promotion and communication of updates, information, services, products, competitions, events, offers and newsletters – marketing purposes | Identification and contact data | Consent (Article 6(1)(a) GDPR) |
| Management of recruitment processes and selection of candidates who submit their CVs | Identification data, contact details and professional information | Legitimate interest in ensuring adequate human resources (Article 6(1)(f) GDPR) |
| Management of the process of subscribing to or engaging our services | Identification data, contact details, professional information, payment data and billing data | Taking steps at the request of the data subject prior to entering into a contract (Article 6(1)(b) GDPR) |
| Management of the contractual relationship | Identification data, contact details, professional information, billing data and payment data | Performance of a contract to which the data subject is party (Article 6(1)(b) GDPR); legitimate interest in the proper administration and management of the business (Article 6(1)(f) GDPR) |
| Compliance by Triple Knowledge with applicable tax, financial and accounting obligations | Identification data, contact details and billing data | Compliance with a legal obligation (Article 6(1)(c) GDPR) |
IV. To which recipients will your personal data be disclosed?
Triple Knowledge may disclose your personal data to the following recipients:
- Entities responsible for providing website management, accounting, legal services, and the dissemination of commercial and promotional information, among others. In any case, Triple Knowledge undertakes to ensure that these processors are bound to comply with their obligations under the GDPR and, specifically, to process personal data only for the agreed purposes;
- Authorities and Public Bodies, including courts, if required;
- Other third parties, if the data subject provides their consent, or if the processing requires their intervention.Our website may contain links to partner and/or third-party websites. Triple Knowledge is not responsible for the personal data you choose to disclose to them, nor for the processing carried out by them.
V. How long will personal data be stored?
Your personal data will be stored:
- For the period that proves appropriate to the pursuit of the purposes described above;
- Until the revocation of your consent for processing, unless another legal basis for such processing remains;
- For the legally prescribed period, if there is a legal obligation to be fulfilled in this scope.
VI. What are your rights?
The data subject may exercise the following rights:
- Access to personal data – Information will be sent by Triple Knowledge to the email, telephone contact, or address of the data subject, as indicated by them;
- Rectification and updating of personal data – In case of alteration of any personal data, we ask data subjects to promptly communicate it to us;
- Erasure – The data subject may request the erasure of their personal data if it is no longer necessary for the pursuit of the purposes for which it was collected;
- Restriction of processing;
- Objection – The data subject may object to the processing of personal data based on our legitimate interest;
- Portability;
- Reject automated individual decision-making;
- Revoke consent / Cancellation – You may revoke your consent at any time; however, this revocation does not affect the lawfulness of the processing carried out prior to the withdrawal of consent.
You may exercise the rights described above through the following channels:
- Email: [email protected];
- Phone: +351 96 429 33 77;
- Letter to the postal address: Av. Madalena, 132A , 1B, 9020-330 Funchal, Portugal;
If you are dissatisfied with our use of your personal data, or with our response after exercising any of the rights provided for in this Privacy Policy and the General Data Protection Regulation, you also have the right to lodge a complaint with the National Data Protection Commission at the website www.cnpd.pt.
VII. International transfers of personal data
Triple Knowledge will only transfer your personal data to third countries – outside the European Economic Area – for which an adequacy decision regarding the level of protection of personal data has not been issued by the European Commission, if the necessary and appropriate measures under applicable law are implemented to ensure the protection of the personal data subject to such transfer, such as standard contractual clauses approved by the European Commission or another mechanism.
VIII. Information security measures applied
Triple Knowledge takes all necessary technical and organizational security measures to protect your personal data against loss and misuse, such as:
- Your data is stored in a secure operating environment that cannot be accessed by the public;
- Your personal data is encrypted using Secure Socket Layer (SSL) technology during transmission, meaning that an approved encryption procedure is used for communication between your device and the Triple Knowledge server. You can confirm you are in secure mode by viewing a padlock or key icon in the upper left or right corner of your monitor. Additionally, you can see that the first characters of the website URL are “https”, indicating that you are accessing a secure server;
- We periodically review our information collection, processing, and storage practices, including physical security measures, to protect your data against unauthorized access to systems;
- We restrict access to personal information to employees who need to know that information for processing purposes, who are subject to strict contractual confidentiality obligations and may be subject to disciplinary proceedings or contract termination in case of non-compliance.
IX. Applicable law
In case of controversy or claim of any nature related to this website, Portuguese law shall apply, regardless of any conflict of applicable laws. All legal actions or proceedings arising out of or related to this Privacy Policy, its validity, application, compliance, or non-compliance, or the subject matter of this Privacy Policy, shall fall under the jurisdiction of Portuguese courts, and the user irrevocably consents and submits to the jurisdiction of these courts in the cases indicated. Notwithstanding the foregoing, Triple Knowledge reserves the right to bring appropriate legal action in any jurisdiction where non-compliance with this Privacy Policy occurs.
X. Changes to this Privacy Policy
Triple Knowledge aims to achieve high standards of control and quality; therefore, its policies and procedures are constantly under review, and this privacy policy may be changed whenever deemed appropriate and necessary. Thus, periodic checking of this page is recommended to read and review the most recent version.
XI. Glossary
- GDPR: General Data Protection Regulation
- Personal Data: Any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, or one or more specific factors specific to their physical, physiological, mental, economic, cultural, or social identity.
- Processing of Personal Data (processing): Any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
- Data Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
- Data Processor: The natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.
- Third Party: A natural or legal person, public authority, agency, or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
- Recipient: A natural or legal person, public authority, agency, or another body to which the personal data are disclosed, whether a third party or not.
- Consent of the Data Subject: Any freely given, specific, informed, and explicit indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Last Modified: August 28, 2026